Please take time to carefully read as terms and conditions are set out as our respective rights and obligations. Once you begin your tour, by default, you accept these terms and conditions. Once Wild Springs Adventures confirms your booking, a contract is made between Wild Springs Adventures and you upon the terms and conditions set out below. Wild Springs Adventures, Hereinafter referred to as 'we,' will only confirm your booking once we have received full payment for your tour.
Once full payment is made, you will be allocated place(s) on the special tour, and a confirmation emailed to you. This is your confirmation of booking. This should be printed and saved for your own reference. Once you begin your tour, you accept and abide by these terms and conditions. We take no responsibility for incorrect email or inability to deliver email. If your confirmation does not arrive on time or at all, then you must ask us to resend the email confirmation of the tours you have paid for. All internet bookings will be confirmed by email. We reserve the right to sell any places reserved without full payment or a deposit. It is the responsibility of the Clients/passengers to check the accuracy of dates booked upon receipt of their travel documents.
There is no travel insurance cover included in the price of the ticket. We take no responsibility for any injuries or losses to you incurred whilst you are taking part in any optional activities that are outside our all inclusive package. We strongly recommend that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money, and public liability before you travel. You may not be accepted as a tour passenger unless you have arranged satisfactory insurance. We take no responsibility for the theft, loss, or damage to personal belongings at any time during the duration of your tour.
Cancellation of your booking must be in writing or by email to Wild Springs Adventures. When written notification has been received by Wild Springs Adventures, a fee of $30 will be levied to cover administration costs. You are entitled to a full refund only if you give us 28 days' notice of your intention to cancel. If you choose to cancel within 28 days before the start of your tour, no refunds will be granted. You can decide to change your tour departure to another date (subject to availability). Permission to do this up to 48 hours before departure is subject to a $30 fee and is entirely at the discretion of the Wild Springs Adventures
If the reason for your cancellation is covered under your insurance policy, you may be able to make a claim under that policy. In the case of a private group booking or a private bus hire, we would require two weeks' notice of cancellation through writing. Tours already booked cannot be canceled and rebooked where special offers are made available. This applies to all trade shows and any other special offers that may be available.
Any refund which has been agreed with the management of Wild Springs Adventures can only be refunded by M-Pesa/bank transfer; it cannot be carried out using a credit card. Refunds may only be made to the M-Pesa account/bank account of the person to be refunded. This cannot be done by credit card—the person to be refunded to provide bank account details, with email proof on any overcharge.